Shipping

When do you ship my order?

We ship orders on Monday – Friday, however, if you are keen on getting your order as quickly as possible like on the weekend, drop us an email at contact@RoseaLuna.com and we will do our best to help you get your jewelry faster. 

Do you ship to Canada & the US?

Absolutely, we do! And we are happy to offer free shipping on all orders over $50!

Orders over $50 – Free Shipping!

Orders under $50 – $5.50

All orders are shipped through Tracked Expedited Parcel and will arrive in  (3 – 5 business days)*.

If you’re planning a surprise for your loved one and need the jewelry to arrive faster, or if you simply can’t wait to get your jewelry, drop us an email at contact@RoseaLuna.com and we will do our best to accommodate you. Please note that rush orders are subject to extra shipping fees.

*Due to unprecedented parcel volumes combined with new safety protocols and pandemic measures in Canada and the U.S.A, some items may be delivered 7 to 10 days beyond published delivery standards. Please know our people are working hard to process items as quickly as possible and keep the mail moving. We apologize for any inconvenience and thank you for your patience and understanding during these exceptional times.

 

Do you ship Worldwide?

Yes! We ship to most countries* and we're very excited to meet new friends from all around the world! We are also happy to offer free shipping on all orders over $50!

Orders over $50 – Free Shipping!

Orders under $50 – $8.50

All orders are shipped through Tracked Parcel and will arrive in  (6 – 10 business days)**.

If you’re planning a surprise for your loved one and need the jewelry to arrive faster, or if you simply can’t wait to get your jewelry, drop us an email at contact@RoseaLuna.com and we will do our best to accommodate you and you get your shipment to you quicker. Please note that rush orders are subject to extra shipping fees. 

*Please note that unfortunately we cannot ship to the following countries: 

Anguilla, Dominica, Libya, Trinidad And Tobago, Antigua And Barbuda, El Salvador, Montserrat, Turkmenistan, Belize, Falkland Islands, Paraguay, Tuvalu, Bermuda, French Southern Territory, Pitcairn Island, Venezuela, Bolivia, Georgia / Sandwich Islands, Saint Kitts & Nevis, Virgin Islands-br, Bouvet Island, Honduras, Sudan, Wallis And Futuna, British Indian Ocean Terr, Korea North Dem Rep, Timor-Leste, Western Sahara, Brunei, Lao, Tristan Da Cunha, And Yemen.

**Due to unprecedented parcel volumes combined with new safety protocols and pandemic measures in Canada and the U.S.A, some items may be delivered 7 to 10 days beyond published delivery standards. Please know our people are working hard to process items as quickly as possible and keep the mail moving. We apologize for any inconvenience and thank you for your patience and understanding during these exceptional times.

 

What if I need my Jewelry like... Yesterday!

No worries at all! If you're planning a surprise for your better half or if you simply can’t wait to have your jewelry, just drop us an email at contact@RoseaLuna.com and let us know when you need your items by and we'll do our best to accommodate you. Please note that all rush orders are subject to extra shipping fees.

 

Do you have a gift wrapping option?

First, thank you for choosing our jewelry as a gift to the ones you love. All our jewelry is beautifully wrapped and ready to be gifted - even to yourself! You know you deserve it! - but if you still want something extra special for you gift, let us know at contact@RoseaLuna.com. We would love to help you out.

If you would like to send a gift to a special person in your life but you’re not sure what to choose, or you're short on time, you can always opt for the gift card option.

 

Returns

Can I return my jewelry if I’m not happy with it?

We want you to be absolutely satisfied with your purchase, so we definitely accept returns within 30 days from the day you received the package. Just drop us an email at contact@RoseaLuna.com and we will help you with the return. Please note that the item must be unused and returned with the original packaging. If you are refunding a set, the entire set must be included in the return package. 

The refund will be issued (excluding the shipping fees) once we receive the package.